Returns & Exchanges

How do I return an item?

The TASMANIAN TACTICAL Guarantee.

Tasmanian Tiger products are guaranteed against defects in materials and workmanship for the lifetime of the product. Should our products ever fail you, please do not hesitate to contact our customer service department via email ([email protected]) or call us at 1.800.950.8713 (toll free in Canada and the USA) or 778.588.1010. All returned products must be clearly marked with the Return Authorization number that will be provided to you by our customer service department when you call.

Please note that damage due to wear and tear is considered normal and is not covered under this warranty. We offer an extensive collection of replacement parts as well as a repair service should your Tasmanian Tiger products require a little TLC outside of it’s warranty.

Returns and Exchanges

We are happy to accept returns and/exchanges on purchases within 30 days of receipt provided the product is in new, resaleable condition. Please contact our customer service department via email ([email protected]) or call us at 1.800.950.8713 (toll free in Canada and the USA) or 778.588.1010 if you wish to return or cancel an order placed online. All returned products must be clearly marked with the Return Authorization number that will be provided to you by our customer service department when you call.

 
Return items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post. Please Note: We cannot accept CODs or courier deliveries.
 
Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Canadian Goods returning” on the outside of the package. Please note: Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by us.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

 
Please Note: Our Customer Service location cannot accept returns in person.

Mail Returns to this address:

A3 Sports Distribution
c/o Tasmanian Tactical Warranty/Returns
2720 Hawser Ave.
Coquitlam, BC, Canada
V3C 3X9

Please be sure to clearly mark the Return Authorization Number on the outside of the parcel.